Recovery process steps

How recover data from hard disk

Evaluating Your Drive

  • Hard drive(s) will be logged in and queued for the recovery process according to the order that they were received and/or the order they were requested.
  • A dedicated recovery technician will be assigned and study the completed submission form to determine symptoms of failure (clicking, grinding, etc.) or other pertinent information about the drive/recovery.
  • Based upon the completed submission form and our current observations the hard drive(s) will then be tested for functionality using our latest equipment where a DRG technican will determine whether the problems are physical (hardware), logical (file structure) or both.
  • If the determination is physical, we then retrieves any necessary parts from our extensive inventory or may source them from our vendors. (Parts may be needed if an attempt is made to temporarily repair the drive to a working condition)
  • Once we have made a determination of the complete evaluation you will then be contacted with the results, an approximate time for completion, the total recovery cost and asked for your approval to proceed.